Questions
Everything people ask before connecting.
If yours is not here, email support@growpros.com and we will answer — and probably add it to this page.
Do you ever see my utility password?
No. Authorization happens on your utility's own website through UtilityAPI, a licensed Green Button / Share My Data intermediary. Your credentials go to your utility. We receive a token that lets us read your data — never the login itself, and we could not retrieve it if we wanted to.
What exactly do you collect?
Your billing history — statement dates, total usage, total cost, and every individual line item — plus interval consumption at fifteen-minute resolution, typically for the past twelve to twenty-four months. We also get your service address, meter numbers, and rate plan so we can label everything correctly.
Can I revoke access?
Any time, from your account settings or directly with your utility. Revoking stops all future collection immediately. Data already collected stays until you delete it, which you can also do yourself in one click.
Do you sell my data?
No. We do not sell personal information, we do not share it for advertising, and we do not use your interval data to build a profile for anyone but you. Every third party that touches your data is listed publicly on our subprocessors page.
Which utilities are supported?
Any utility that UtilityAPI covers, which includes most large investor-owned utilities in the United States — Southern California Edison, PG&E, SDG&E, ConEd, and many more. If yours is not supported yet, we will tell you before you create an account.
How long does collection take?
Usually a few minutes. Some utilities deliver historical data in batches over several hours, and a few take up to a day for the full interval history. We email you when it is done so you do not have to sit and watch.
How far back does the data go?
As far as your utility retains, which is commonly twelve to twenty-four months for interval data and longer for bills. We request the maximum your utility allows.
Is my data accurate?
It is exactly what your utility reports, presented unchanged. Utilities do issue estimated reads and post-hoc corrections, so always verify against your actual bill before making a decision with money attached.
What happens if I close my account?
Your utility authorization is revoked, your data is removed from live systems within 30 days, and it is purged from encrypted backups within 90 days. You get a confirmation email listing what was deleted.
Is there a cost?
Not today. If we introduce pricing you will be told well before any charge applies, and you will be able to export everything and close your account instead.
Still deciding?
The security page covers how we handle data in more detail.