Privacy Policy

This policy explains exactly what GrowPros Connect collects, why we collect it, and what you can do about it. Energy usage data is sensitive — fifteen-minute interval readings can reveal when you are home, when you sleep, and when you travel. We treat it accordingly.

1. What we collect

Information you give us

• Account details — your name and email address. Your password is stored only as a salted cryptographic hash; we never see or store the password itself.
• Support correspondence — anything you send us by email.

Information we receive from your utility, with your authorization

When you authorize through UtilityAPI, we receive the following about each service point you approve:

• Account and service identifiers — billing account number, service identifier, meter numbers, and the name on the utility account
• Addresses — service address and billing address
• Rate information — tariff name, service class, and baseline allowance
• Billing history — statement dates, billing periods, total kilowatt-hours, total cost, and every individual line item including delivery charges, generation charges, taxes, credits, and the rate applied to each
• Interval usage — electricity consumption at fifteen-minute resolution, typically covering the preceding twelve to twenty-four months

Information we derive

We compute aggregates from the above so the dashboard loads quickly: daily, hourly, and day-of-week consumption totals; time-of-use splits; peak demand and load factor; month-over-month and year-over-year comparisons; and a map coordinate derived from your service address.

Information collected automatically

• Session cookie — a single first-party, HTTP-only cookie that keeps you signed in. Strictly necessary; not used for tracking.
• Technical logs — IP address, browser user agent, and request timestamps, retained for security and debugging.
• Analytics — pages viewed and features used. See our Cookie Policy.

2. Why we collect it

• To provide the service — retrieving, storing, and analyzing your utility data is the entire product
• To authenticate you — account creation, sign-in, and session management
• To communicate — verification, password reset, security alerts, notice that your data is ready, and optional usage summaries
• To secure the service — detecting abuse, rate limiting, and investigating incidents
• To improve the product — understanding which features are used, in aggregate
• To meet legal obligations — responding to lawful requests and retaining records where required

3. What we do not do

• We do not sell your personal information.
• We do not share your identifiable utility data with advertisers or data brokers.
• We do not ask for, receive, or store your utility account password.
• We do not use your interval data to build profiles for anyone other than you.

4. Who we share it with

We share data only with service providers who process it on our behalf under contract. The complete, current list is published at Subprocessors.

We may also disclose information:

• When required by law, subpoena, or valid government request — we will notify you unless legally prohibited
• To protect the rights, safety, or property of GrowPros, our users, or the public
• In connection with a merger, acquisition, or sale of assets — you will receive notice and the acquirer remains bound by this policy or gives you the chance to delete your data first

5. How long we keep it

• Account data — for as long as your account is open
• Utility and usage data — until you delete it or close your account
• Technical logs — 90 days
• Email delivery records — 12 months
• After account deletion — removed from live systems within 30 days and purged from encrypted backups within 90 days

6. Security

Data is encrypted in transit using TLS and at rest by our database provider. Passwords are hashed. Access to production data is limited to personnel who need it. Session tokens are HTTP-only and scoped to our domain.

No system is perfectly secure. If a breach affects your personal information we will notify you and the relevant regulators within the timeframes the law requires.

7. Your rights

Regardless of where you live, you can:

• Access — download everything we hold about you from account settings
• Correct — update your name and email from account settings
• Delete — close your account and erase your data from account settings
• Revoke — end a utility authorization at any time, which stops future collection
• Object — opt out of analytics and of non-essential email

California residents have additional rights described in our California privacy notice. We will never discriminate against you for exercising any of them.

8. Children

The service is not directed to anyone under 18 and we do not knowingly collect their information. If you believe a minor has given us data, contact us and we will delete it.

9. International transfers

We operate in the United States. If you access the service from elsewhere, your information will be transferred to and processed in the US, which may have different data protection laws than your country.

10. Changes

We will post any update here and revise the effective date. For material changes affecting how we use your utility data, we will email you at least 30 days before the change takes effect.

11. Contact

For any privacy question or to exercise a right:
privacy@growpros.com
GrowPros, Inc., 123 Example Street, Suite 100, Los Angeles, CA 90001, United States